Terms & Conditions & Boiler Cover Plans

These Terms & Conditions apply to all servicing, repairs, installations, emergency call-outs, landlord services, and boiler cover plans provided by Bells Heating & Gas (“we”, “us”, “our”).
By booking our services or joining a plan, you (“the customer”) agree to the following terms.

1. General

1.1 Bells Heating & Gas is a Gas Safe registered business. All gas work is carried out in accordance with current legislation and safety standards.
1.2 These Terms & Conditions form part of the contract between Bells Heating & Gas and the customer.
1.3 We reserve the right to amend these Terms & Conditions at any time.

2. Bookings & Appointments

2.1 All bookings are subject to availability.
2.2 Appointment times are estimates and may vary due to emergencies or unforeseen circumstances.
2.3 The customer must ensure safe, clear, and reasonable access to the property, appliances, and work areas.

3. Cancellations & Missed Appointments

3.1 A minimum of 24 hours’ notice is required for cancellations or rescheduling.
3.2 Missed appointments or late cancellations may incur a call-out charge.
3.3 Failure to provide access will be treated as a missed appointment.

4. Pricing & Payments

4.1 Prices are subject to inspection unless confirmed in writing.
4.2 Repair costs may change if additional faults are identified.
4.3 Payment is due upon completion of work, unless otherwise agreed.
4.4 Ownership of parts and equipment remains with Bells Heating & Gas until paid in full.
4.5 We reserve the right to suspend services for unpaid invoices.

5. Emergency Call-Outs

5.1 Emergency call-outs are subject to availability and prioritised based on safety and severity.
5.2 Out-of-hours, weekend, and bank holiday rates may apply.
5.3 Emergency call-outs are chargeable whether or not a repair can be completed.
5.4 Temporary repairs may be carried out to make systems safe.
5.5 If an appliance is unsafe, we are legally required to isolate or disconnect it.

6. Servicing

6.1 A service includes inspection, testing, and cleaning where applicable.
6.2 Servicing does not prevent future breakdowns.
6.3 Any faults found will be reported and repaired only with customer approval.

7. Repairs

7.1 Repairs are undertaken on a best-endeavours basis, particularly on older appliances.
7.2 Replacement parts for obsolete appliances cannot be guaranteed.
7.3 If an appliance cannot be safely repaired, we will advise accordingly.

8. Installations

8.1 Installation quotes are based on information provided and site surveys where applicable.
8.2 Additional work required due to unforeseen issues (pipework, electrics, structural problems) will be charged separately.
8.3 The customer is responsible for ensuring permissions and compliance with building regulations unless agreed otherwise.

9. Landlord Services

9.1 Landlords are responsible for complying with the Gas Safety (Installation and Use) Regulations.
9.2 Gas Safety Certificates (CP12) are issued only after a successful inspection.
9.3 Unsafe appliances will be reported and isolated where required.
9.4 The landlord or agent must ensure access is provided. Missed appointments may be charged.
9.5 We are not responsible for tenant refusal of access or tenant behaviour.

Boiler Cover Plans

All boiler cover plans are subject to appliance condition, accessibility, and availability of parts.

10. General Boiler Plan Conditions

10.1 Plans apply to domestic properties only unless agreed otherwise.
10.2 Payments are made monthly by direct debit.
10.3 Cover begins 30 days after sign-up, unless agreed in writing.
10.4 Pre-existing faults are not covered.
10.5 Appliances must be safe and serviceable at the start of cover.
10.6 We reserve the right to inspect appliances before or during cover.
10.7 Cover may be cancelled if an appliance is unsafe or beyond economical repair.
10.8 Cosmetic damage, system upgrades, and power flushing are not included.
10.9 Missed appointments will be chargeable.

11. Bronze Plan – £9.99 per Month

Includes:

Priority call-outs
24-hour emergency call-out access
Cover 365 days a year
Annual boiler service
Discounted rates on parts

Excludes:

Labour costs
Free parts
Central heating system components outside the boiler

12. Silver Plan – £20.99 per Month

Includes everything in the Bronze Plan, plus:

Unlimited call-outs (fair use applies)

Excludes:

Labour costs
Free parts
Central heating system components outside the boiler

13. Gold Plan – £24.99 per Month

Includes everything in the Bronze & Silver Plans, plus:

Free parts & labour for:
- Boiler
- Flue
- Boiler controls
Full central heating system cover, including:
- Radiators
- Pipework

Excludes:

Designer or specialist radiators
Underfloor heating systems
Damage caused by sludge, corrosion, or limescale where a power flush is required
Replacement of obsolete appliances where parts are unavailable

14. Fair Use Policy

Unlimited call-outs are subject to reasonable and fair use. Excessive or abusive use may result in review or cancellation of cover.

15. Cancellation of Plans

15.1 Plans have a minimum term of 12 months unless stated otherwise.
15.2 We reserve the right to cancel cover for non-payment, misuse, or unsafe appliances.
15.3 No refunds are provided for partial months.

16. Abuse, Harassment & Conduct Toward Staff

16.1 Bells Heating & Gas operates a zero-tolerance policy toward abuse, harassment, intimidation, threats, or aggressive behaviour directed at our staff, contractors, or representatives.

16.2 Abuse includes, but is not limited to:

Verbal abuse, shouting, swearing, or offensive language
Threatening behaviour or intimidation
Discriminatory or abusive comments relating to race, gender, disability, religion, or sexuality
Physical aggression or intimidation

16.3 If abuse occurs, we reserve the right to:

Immediately stop work
Leave the premises
Cancel future appointments or boiler cover plans
Refuse further services without notice

16.4 Any work stopped due to abusive behaviour remains chargeable, and no refunds will be issued.

16.5 Where necessary, incidents may be reported to the relevant authorities.

17. Safety & Right to Refuse Work

17.1 We reserve the right to refuse or stop work if conditions are unsafe or hazardous, including abusive behaviour toward staff.
17.2 The customer must ensure a safe working environment at all times.

18. Liability

18.1 We are not liable for pre-existing faults, indirect losses, or delays beyond our control.
18.2 Nothing in these Terms limits liability for death or personal injury caused by negligence.

19. Complaints

19.1 Complaints should be raised promptly and in writing where possible to allow resolution.

20. Data Protection

20.1 Customer data is handled in accordance with UK data protection legislation.

21. Governing Law

21.1 These Terms & Conditions are governed by the laws of England & Wales.

Bells Heating & Gas

📞 07821 443741
📧 info@bellsheating.com
🧾 Gas Safe Registration No: 956214